Teknova
Last updated: 26/11/2025

General Information

Teknova (“we”, “our”, “us”) respects your privacy and is committed to protecting personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR).

This Privacy Policy applies to:

• Visitors to our website
• Clients using our services
• Individuals contacting us
• Callers interacting with our receptionist or Assistant systems

Data Controller

The Data Controller is:

Teknova
[Registered Company Name]
[Registered Address]
[Company Registration Number / VAT / NIP]

For all data protection enquiries, please contact:
info@teknova.pl

What Personal Data We Process

Website Visitors

• Name
• Email address
• Phone number
• Company name
• IP address
• Browser and device information

Clients

• Contact details
• Company information
• Billing details
• Service configuration data

Call Handling Services

When individuals call numbers operated through our system, we may process:

• Caller phone number
• Name (if provided)
• Appointment details
• Messages left
• Booking information
• Call recordings (if enabled by the client)

We only collect data necessary to provide our services.

Purpose of Processing

We process personal data for the following purposes:

• Delivering IT and automation services
• Managing call handling and booking systems
• Sending SMS confirmations
• Responding to enquiries
• Fulfilling contractual obligations
• Complying with legal requirements

We do not sell personal data.

Legal Basis for Processing (GDPR)

We process personal data based on:

• Article 6(1)(b) GDPR – performance of a contract
• Article 6(1)(f) GDPR – legitimate interests
• Article 6(1)(a) GDPR – consent (where required)
• Article 6(1)(c) GDPR – legal obligation

Data Sharing

Personal data may be shared with trusted service providers strictly for service delivery purposes, including:

• Hosting and cloud providers
• SMS providers
• Booking system integrations (e.g., Booksy, Google Calendar)
• Payment processors
• Legal or regulatory authorities (where required)

All third parties are required to comply with GDPR.

International Transfers

If personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs)
• GDPR-compliant service providers

Data Retention

We retain personal data only for as long as necessary to:

• Fulfil contractual obligations
• Comply with legal requirements
• Provide agreed services

Call and booking data retention depends on client agreements and legal requirements.

Data Security

We implement appropriate technical and organisational measures, including:

• Secure cloud infrastructure
• Encrypted communication
• Restricted system access
• Secure storage

We take reasonable steps to prevent unauthorised access, loss, or misuse.

Your GDPR Rights

Under GDPR, individuals have the right to:

• Access their data
• Rectify inaccurate data
• Request erasure
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent (where applicable)

You also have the right to lodge a complaint with your local Data Protection Authority.

Automated Decision-Making

Our systems support communication and booking management.
We do not carry out automated decision-making that produces legal or similarly significant effects without human involvement.

Policy Updates

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.